Shipments and returns

Your pack shipment

Packages are generally dispatched within 1 to 4 days after receipt of payment and are shipped via Wiz Me, Pack & Send, Australia Post, Fastway Couriers or depending on your location via the most suitable carrier to ensure prompt delivery. All packages are despatched with tracking numbers and drop-off without signature. If you require drop off with signature please mention this in the comments section on the address page during cart checkout.

Shipping fees include handling and packing fees as well as postage costs. Freight costs are applicable to each order. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Some larger items may require collection from your nearest freight depot or Australia Post agency.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship by the next business day as well as for orders received on Saturday, Sunday or any major holiday. Please allow 3 -10 days from purchase for delivery of stock. Some stock may not be available for immediate delivery. While we make every effort to get goods to you in a timely matter we cannot be held responsible for delivery failures or delays by third party suppliers. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. In the event that the item/s ordered cannot be supplied in a suitable timeframe 1800tools4u will offer a suitable alternative of equal or better quality than the item ordered. You the customer has the right to accept or decline product substitute.You may cancel your order at any time prior to shipping.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Damage

If you find that damage has occurred to your order during transit, please note on the consignment docket that the stock is damaged before signing and taking delivery of your order. You must also notify us of the damage as well as to the transport/courier company. Please keep the goods for inspection as well as any evidence (packaging, photos) Goods left at the selected delivery address do so at their own risk.