Returns Policy

Return Guidelines

The customer shall inspect the goods on delivery and shall within three (3) days of delivery notify 1800tools4u of any alleged defect, damage or failure to comply with the description or quote. If the customer fails to comply with these guidelines, the goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage. 1800tools4u will cover shipping expenses for any return that complies with these guidelines.

Goods must be returned in the same condition they are received. Goods will not be eligible for return if there is any further damage, marking or engraving on the item.

A return can be made if:

  • The item is received damaged
  • The item is not as described at purchase
  • The item is being returned for repair

Damaged Returns

During checkout we offer shipping insurance to cover goods that are lost or damaged during transit. 1800tools4u is not responsible for any loss or damage during transit if the customer has not registered for shipping insurance. If the item is found to have been used, not in good working order or missing contents, the item may be sent back to you at your cost. Faulty stock will not necessarily be refunded or exchanged but may be sent back to the supplier for repair.

Incorrect Purchases

If an incorrect purchase was made by the customer and the product is unwanted we will be happy to accept a return so long as it is within 30 days of purchase and the product is unused, in brand new condition and in its original packaging(if any).

If the return is due to an incorrect purchase you will be required to ship the product at your expense. 

Return Procedure

If your order complies with the above guidelines and you wish to request a refund or product exchange, please contact the 1800tools4u Customer Service Department by calling 1800866574.

The applicable refund will be processed once the item(s) has been received by 1800tool4u.

In the event of an exchange, the replacement item(s) will be sent within 2 business days of receipt of the original item(s).

Important - When returning an item you must include a copy of your invoice along with a note for reason of the return.

Refund Method

If a refund is applicable it will be processed within 2 business days of receiving the returned item. The refund will be processed through bank transfer or credit card refund depending on how you made your purchase.

Responsibility for Return Shipping Costs

Return and exchange shipping costs will be paid by 1800tools4u unless the item(s) is being returned due to customer error.